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Scentamia Return & Exchange Policy

At Scentamia, we want you to discover your perfect scent with absolute confidence. That’s why we proudly offer our signature Try Before You Buy experience—encouraging you to sample your new fragrance in your space before opening your full-sized investment.

1. How "Try Before You Buy" Works

  • Complimentary Discovery Sample: Every full-sized Scentamia product or commercial diffuser aroma order comes with a matching, complimentary discovery sample.

  • Test the Sample First: Upon delivery, please open and test the small discovery sample only. Do not unseal or open the full-sized product.

  • 3-Day Trial Window: Take up to 3 days from your delivery date to test the sample and ensure the scent seamlessly elevates your environment.

Bonus: The discovery sample is yours to keep, even if you decide to return the full-sized product!
 

2. Return & Refund Eligibility

To qualify for a full refund, your return must meet all of the following conditions:

  • The full-sized product, commercial diffuser, or aroma refill remains unopened, unused, and in its original, sealed packaging.

  • The return request is initiated within 3 days of delivery.

  • The item is returned securely to prevent transit damage.
     

3. Policy Exclusions

We strictly cannot accept returns, issue refunds, or process exchanges for:

  • Full-sized items or aroma refills that have been opened, unsealed, or partially used.

  • Return requests submitted after the 3-day trial window has expired.

  • Products damaged due to customer mishandling or improper integration with non-Scentamia HVAC/diffuser systems.

  • Final sale or promotional clearance items (if applicable).
     

4. How to Initiate a Return or Exchange

If a fragrance isn't the perfect fit for your space, setting up a return is quick and seamless:

  1. Contact Customer Care: Email our team at hello@scentamia.com with your order number and the reason for your return.

  2. Pack Securely: Place the unopened, factory-sealed full-sized item into its original protective shipping container.

  3. Attach Label & Ship: We will send you a prepaid return shipping label via email. Simply print the label, attach it to your parcel, and drop it off at the designated courier hub.
     

5. Refunds & Processing Times

Once your returned package arrives at our facility, our quality control team will inspect the outer seal to confirm it is intact.

Steps & Details

Inspection: Completed within 1–2 business days of arrival.

Method: Refunds are credited directly to your original payment method.

Posting Time: Please allow 5 to 7 business days for the credit to reflect on your statement, depending on your bank or credit card issuer.
 

Damaged or Defective Items?

If your order arrives damaged or defective due to transit, please notify us immediately at hello@scentamia.com within 48 hours of delivery with photo proof so we can send a replacement right away.

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